Defining hearing and listening. Very enlightening
A person who reports to you has a problem. They knock on your door to ask if you have a minute. They tell you about their situation and you know exactly what the solution is. Feeling really smart, you give them the answer, save the day and send them on their way. The next week they are back with the same type of problem expecting you to solve it for them.
Your biggest customer calls you and explains that your proposal is not exactly what he or she needed and that they have chosen another vendor. You were sure that you had the best product and price yet the competition has the order.
Your teenager looks at you as if you are from Mars, when you tell them that they cannot have a smart phone just because all of their friends do. You don’t understand why they do not get…
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